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Merging two accounts

sianie72
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Hi I have got a family plan with two accounts. Currently I can only see one account on my phone and I need to 'merge' the two accounts together so I can see both account information on my phone. How do I merge them together please? Thanks

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MI5
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@sianie72 

You need to click on "bring in other products" in your MyO2.

Be warned though, that once merged, it cannot be reversed.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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@sianie72 

You need to click on "bring in other products" in your MyO2.

Be warned though, that once merged, it cannot be reversed.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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sianie72
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Thankyou, where do I find 'bring in other products'?

 

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MI5
Level 94: Supreme
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When you login to your MyO2 @sianie72 

other products.JPG

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 4
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