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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3312 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5194 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 16353 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8272 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7653 Views
  • 6 replies
  • 0 kudos

Resolved! No WiFi Calling on 5G Sim

My shinny new IPhone 12 arrived yesterday but the 5G sim that came with it won’t work with WiFi calling. This matters to my because although the O2 map shows us to have coverage we have none at all. The phone works on WiFi with my old 4G sim. Am I mi...

IanR by Level 1: Joiner
  • 412 Views
  • 1 replies
  • 0 kudos

Resolved! Account

I that my o2 bill is still active as the cancelled it when I payed off my device plan pls contact me

Resolved! S6 sim to s20?

I put my old galaxy s6 sim into my new galaxy s20 and have no network or data on the s20, I just need trying to get the new phone to work?

Gurus1 by Level 1: Joiner
  • 290 Views
  • 1 replies
  • 0 kudos

Resolved! Get a%20phone%20contract%20with%20bad%20credit

When i was younger i got a phone out on contract i lost my job and wasnt able to pay the phone contract, im now able to pay for a contract but because of my pervious unpaid contract i cant get it with o2 but ive been with o2 from i was 13. Is there a...

Chloemac by Level 1: Joiner
  • 383 Views
  • 1 replies
  • 0 kudos

Resolved! Mobile Phone Not Accepting Incoming Calls

I purchased a Samsung Galazy A12 mobile from the 02 stock in High Wycombe. I bought it in April, ever since I have had nothing but problems with it, mainly when someone rings me it goes straight into voice mail but also when someone calls it says the...

Guru3 by Level 1: Joiner
  • 668 Views
  • 3 replies
  • 0 kudos

Number not recognised incoming calls fault

Hi are you able to help.My favourites are unable to call my phone mad keep getting the message number not recognised when they are trying to call me. Their number is not blocked they can contact me by text message and WhatsApp calls. I’ve deleted the...

2MS by Level 1: Joiner
  • 626 Views
  • 2 replies
  • 0 kudos

Resolved! Security issue

How can I find out if my phone has been cloned or someone is able to see all my information I enter on my mobile

1233 by Level 1: Joiner
  • 634 Views
  • 4 replies
  • 0 kudos

landscape changing to portrait

Hi, I have a Samsung A50 with a DJI Fly app on it, until a few weeks ago when I went to edit some footage (drone) and selected it it was in all in landscape mode. Now a soon as I select the batch files to work with a and click OK it reverts to Portra...

Iang1 by Level 1: Joiner
  • 253 Views
  • 1 replies
  • 0 kudos