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Loss of signal strength

Awesome-Ade
Level 1: Joiner
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Signal strength and response speed drops dramatically at around 18:00 every weekday. Subsequently, devices (SKY GLASS - TV streaming) are pausing mid-stream and we are getting frustrated as this happens every single evening

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Enlli
Level 67: Unsung hero
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Sounds like you are in an area with network congestion. 

What does this say.

https://status.o2.co.uk/

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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madasaf1sh
Level 77: Grand Master
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@Awesome-Ade 

 

Im curious?


Why are you using mobile data for Sky Glass Streaming on the TV, and not normal Broadband, as Mobile Data, has high latency, and can suffer high packet loss, which will cause buffering and pauses. 

 

I highly recommend getting Sky Broadband in for their TV Service, and not relying on Mobile Data for any type of 4K / HD Streaming. 

You will hit the FUP on o2 quite quickly

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iPhone 15 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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