on 01-11-2023 12:15
Hi,
We have sims from two different MVNO's and our modems have been using the o2 LTE-M network for a while now.
A couple of weeks ago they all stopped working, indicating a problem with the o2 LTE-M network yet the status pages aren't reporting the problem.
Please can the status pages be updated with information about the outage?
As below, the modem registers as roaming with LTE-M, then moves to denied and back to searching.
at+cfun=1
OK
+CPIN: READY
+CREG: 2
+CEREG: 2,,,,,,,"00000000","01100000"
SMS Ready
+CEREG: 2,,,,,,,"00000000","01100000"
+CREG: 5
+CEREG: 5,"260","8020578",7,,,"00000000","01100000"
+CREG: 3
+CEREG: 3,,,,,,,"00000000","01100000"
+CEREG: 2,,,,,,,"00000000","01100000"
at+cops=?
+COPS: (1,"O2 - UK","O2 - UK","23410",7),,(0,1,2,3,4),(0,1,2)
Thanks,
Dave.
Solved! Go to Solution.
02-11-2023 07:38 - edited 02-11-2023 07:41
02-11-2023 07:38 - edited 02-11-2023 07:41
Thanks, I'm aware this is a community forum however I would imagine there are some o2 staff lurking here.
I've had a reply from one of our MVNO's and they have now confirmed that last week o2 unintentionally partially shutdown roaming to their LTE-M network in the UK.
This remains unavailable, but I'm told o2 will resolve as soon as possible.
on 01-11-2023 12:18
This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202
on 01-11-2023 13:24
on 01-11-2023 13:24
02-11-2023 07:38 - edited 02-11-2023 07:41
02-11-2023 07:38 - edited 02-11-2023 07:41
Thanks, I'm aware this is a community forum however I would imagine there are some o2 staff lurking here.
I've had a reply from one of our MVNO's and they have now confirmed that last week o2 unintentionally partially shutdown roaming to their LTE-M network in the UK.
This remains unavailable, but I'm told o2 will resolve as soon as possible.
on 02-11-2023 11:04
on 02-11-2023 11:04
@DaveUK wrote:Thanks, I'm aware this is a community forum however I would imagine there are some o2 staff lurking here.
No, just customers like yourself.