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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 6551 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1316 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2860 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2561 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1924 Views
  • 6 replies
  • 0 kudos

Resolved! Charged for a free extra

Hi, I was sent a message from 02 saying i could get Disney plus for free. I followed the instructions but have been charged for the extra via Google play.

AP123 by Level 1: Joiner
  • 91 Views
  • 1 replies
  • 0 kudos

Data Roaming

Hi, phone won’t activate cellular data whilst in Greece, tried restart , roaming and cellular data turned on but won’t work路‍Any ideas?

Minimac by Level 1: Joiner
  • 144 Views
  • 2 replies
  • 0 kudos

Resolved! Can't activate new sim.

Hi there, I received a replacement sim today but I lost my old simSo I am unable to text 'swap' to the number I was given. Are you able to active it for me? Kind regardsPhilip Cole

Phil7213 by Level 1: Joiner
  • 126 Views
  • 1 replies
  • 0 kudos

Resolved! Loading data issues

I'm new on O2, I loaded £10 top up voucher , how do I get data from it?

Shah1 by Level 1: Joiner
  • 103 Views
  • 1 replies
  • 0 kudos

Why do my phone calls keep cutting out it has been happening for nearly a week now and it not just m

My phone keeps cutting out in the middle if phone calls my wife's does also we are both on o2 and it has never happened before. The Internet has also been running slower then usual. The service is not great lately and I'm not paying a full bill for a...

Mjw by Level 1: Joiner
  • 153 Views
  • 2 replies
  • 0 kudos

Resolved! What a con¬!!

i Bought a new apple phone and then the shop assistant then said as i had been with 02 for so long i was entitled to a FREE tablet but now 2 months later find that i am being invoiced for the tablet. There is no sim card in it so i feel that i have b...

Joanie1 by Level 1: Joiner
  • 141 Views
  • 1 replies
  • 0 kudos