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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2596 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4922 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15369 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7867 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7272 Views
  • 6 replies
  • 0 kudos

Resolved! Phone issues

More info (Highlight to read)Anyone else having issues with Samsung A23 switching off during phone calls?Anyone else having issues with Samsung A23 switching off during phone calls? More info (Highlight to read) More info (Highlight to read) More inf...

Resolved! Lost sim

I have lost my O2 sim. I am in Australia and so I took my O2 sim out when I arrived and it has gone missing. I need my English number to verify certain things and obviously I can’t do that without this sim. I don’t know if there’s any way around this...

Hamish2 by Level 1: Joiner
  • 302 Views
  • 1 replies
  • 0 kudos

Keeping old number link?

Hi everyone, I've joined O2 and I want to keep my old number. I can't find any link to do that online.Is it really calling 202 or going to the shop the only option to transfer my number?With other provider I was able to do that online within a minute...

Amx by Level 1: Joiner
  • 1290 Views
  • 14 replies
  • 0 kudos

Oneplus 5T

Hi thereI havd my old oneplus 5T which I dropped and the screen broke. I can't access my photos .. yes, stupid, should have saved to cloud... is there any way I can access the photos ..ever.. ? Any help appreciated !

MW21 by Level 1: Joiner
  • 455 Views
  • 5 replies
  • 0 kudos

Resolved! Call Forwarding won’t switch off

I’ve just returned from a work trip and I set Call Forwarding on my iPhone12 to my work phone. However, now I’m back it will not let me cancel it. If I go to Call Forwarding it appears as if it is switched off, if I try ##002# (with WiFi calling off)...

RuffTic by Level 1: Joiner
  • 534 Views
  • 1 replies
  • 0 kudos

Resolved! Series 8 Apple watch

Is anyone else still struggling to have their data plan installed on Apple Watch (series 8)? Patience running out!!

Ruth_Parf by Level 1: Joiner
  • 373 Views
  • 2 replies
  • 0 kudos

Resolved! My phone doesn't work

I have paid my bill but my phone is still restricted

19 by Level 1: Joiner
  • 183 Views
  • 1 replies
  • 0 kudos

Not receiving any One Time Passcodes

I am not receiving OTP messages for my banking & paypal apps. I have contacted 02 and they removed the 18+ restriction, then all of a sudden I got multiple OTP messages, however this has only temporarily resolved the issue and the OTP messages seem t...

Kerfuffle by Level 1: Joiner
  • 865 Views
  • 8 replies
  • 0 kudos

Resolved! Blocked sim

Help I’ve accidentally blocked my SIM card, when I’m indoors on wIfil’m able to use the internet ie u tube l’m unable to make calls indoors,as for outdoors nothing functions at all including receiving data does anyone have any suggestions!!??

Ackee by Level 1: Joiner
  • 293 Views
  • 2 replies
  • 0 kudos

Resolved! Reference code, 14

Hi all I’m getting a reference code 14 on my Apple Watch unfortunately customer services have been unable to help me any advice will be greatly appreciated.thanks

Vinnyfox by Level 1: Joiner
  • 1152 Views
  • 13 replies
  • 0 kudos