Get tech support for your O2 issues

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Resolved! 18 age

Hi my device is age restrictions and won't load can this be removed please

Extremely slow mobile data

Cannot use mobile data because it is so slow.

Resolved! Trying to my phone bill from abroad

Hi, I hope you are well I'm trying to pay my phone bill but when I enter the card information, it sends a code to my U.K sim card, but when I put the U.K sim in my phone whilst in Brazil the code doesn't come through. So I keep getting charged for la...

Resolved! esim

Just wanted to check if I can use my esim on a different phone? As I have an iphone 8+ so it won't do dual sim... I'm trying to get two phone numbers on my pay monthly account (one for work one for personal)thanks

Resolved! I have no signal in Bridgwater is there an issue anyone please help

I’ve not been able to use my phone without WiFi since dinner time today is there an issue or is anyone else having the same issues

Resolved! I have had no signal since around 10am today, when will this be resolved?

On your network coverage page it says there is a problem with a mast in the area but no further updates as to when this will be fixed. I can’t call to speak to someone and WiFi calling isn’t working either. Please can I have an update?

Resolved! New phone will receive calls, text but can't make a call

New phone won't make outgoing calls, changed to a 5G sim and now can't make a call but can receive and text

Resolved! Latest bill

Hi, I would like to pay my last bill but I cannot find it anywhere. Could you help me, please?

Resolved! Got my new sim and I’ve got my PAC code just wana get set up but how ?

Just need help setting up

Resolved! Roaming charges

I am in the US. I had to turn on roaming to access train services. I was ONLY offered £120 of data - way over what I needed for a few minutes of data! Now receiving texts say call a UK number or you will cut off my roaming! I cannot afford to call UK...

O2

Forum Posts