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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2596 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4922 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15370 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7867 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7272 Views
  • 6 replies
  • 0 kudos

Numbers not ported and NO SERVICE

Hi.About 2 weeks ago my partner switched to O2. The number seemed to got transferred and worked for about a day. And then the service went completely dead. No signal whatsoever. When I try to call him it says number not recognised, the only way he ca...

Karola_08 by Level 1: Joiner
  • 1000 Views
  • 8 replies
  • 1 kudos

Can’t receive texts after porting to O2

I recently ported my number to O2. I can’t receive any texts from my bank, Twitter, Hinge amongst many other apps. iMessage and FaceTime also fail to activate. I saw this is a common issue, please @O2Sarah, @O2Ryan, @O2Emma please can you help me. Yo...

Resolved! Retrieve old number

Hello,I ended my o2 mobile contract December 2021. Can I now get my number back? And do I need to take out a contract with o2 to do this? thank you

Netty by Level 1: Joiner
  • 352 Views
  • 2 replies
  • 0 kudos

Resolved! Is it possible to send a text via wifi on iPhone

Hi Is it possible to send a text via wifi on iPhone on O2 like I used to on EE? I seem to remember about a year ago that O2 were sorting it out, but, I wondering if my iPhone settings may need adjusting. I should have probsbly checked before swapping...

Giving up with O2

Hi, Here is my sad story.... I was with 3 and decided to move to O2 and keep my number. Got the sim did all I had to do and waited for everything to settle down..Eventually I could use my phone except for text so went on the app and was told to wait ...

Gary16 by Level 1: Joiner
  • 733 Views
  • 5 replies
  • 0 kudos

Interference on line

HiI regularly have interference on my phone line and have to end calls. Please can you advise what this could be and how to stop it? it’s been happening for a long time but has been worse recently. thanksjacqui

JD9 by Level 1: Joiner
  • 489 Views
  • 5 replies
  • 0 kudos

Resolved! customer service

i am surprised i am still an O2 customer after 23 years.i have unused finance on my PAYG phone, which i am trying to recover to my bank.I have purchased new O2 phone and pay monthly account, but cannot manage to complete simple sim swap via online to...

Incoming calls no caller Id

Hi all my calls are coming through no caller Id even if they are contacts in my phonebook. I’ve called O2 who have said it’s no issue on their side and I’ve contacted Apple Support too who said it’s mostly likely to be a carrier issue. Please can som...

Becksloux by Level 1: Joiner
  • 519 Views
  • 5 replies
  • 0 kudos

Not receiving Incoming calls and text

I have not been receiving incoming calls and text since my old number was ported from Virgin Media to O2 (as part of the virgin-media bundle). I have tried customer service at least three times and the online chat support. All they have asked me to d...

Scoon by Level 1: Joiner
  • 501 Views
  • 2 replies
  • 0 kudos

Resolved! Switching to my old number

I have recently opened a new, pay monthly, account with O2. I asked for my old number to be used on my new account, I gave all the details needed and the advisor stated that everything was fine and the number exchange would go through shortly. This w...

Ascenta14 by Level 1: Joiner
  • 378 Views
  • 2 replies
  • 1 kudos