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Forum Posts

Resolved! Lost phone

I lost my phone and ordered a new sim. Now I'm trying to activate the sim on a new device but it's asking for confirmation from the old lost phone. How do I activate new sim?

Ac3 by Level 1: Joiner
  • 451 Views
  • 2 replies
  • 0 kudos

poor signal

i am in whitechapel east london and i am experiencing constant signal drop out?

3G Issues

Hi So I have moved my whole family over to O2 from Vodafone but I find when the phone is in 3G mode its unable to access date just make phone calls its extremely weird It happens with all 3 family phones, an Iphone 14 and Iphone 13 and an Iphone 12 A...

Benarbia by Level 1: Joiner
  • 290 Views
  • 1 replies
  • 0 kudos

Resolved! Cancel disney

Hi I have disney through my o2 account. How do I cancel disney?

SophiaR by Level 1: Joiner
  • 695 Views
  • 4 replies
  • 0 kudos

Signal outage query

How do I get a history of the signal outages in my area thanks

TrishK by Level 1: Joiner
  • 675 Views
  • 3 replies
  • 0 kudos

Resolved! I can’t access my Disney+ extra

I changed my tariff yesterday and chose 6 months Disney+ for free as an extra. Everything was confirmed and I received an text asking me to active my extra. But when I click on it and log into Disney+, it says my subscription has ended, and prompts m...

Llaram by Level 1: Joiner
  • 630 Views
  • 1 replies
  • 0 kudos

No signal

I have not had a signal for over a week, I can connect to Wi-Fi and signal in area is fine and I’ve changed my sim but still can’t connect to 4G

Matt_H by Level 1: Joiner
  • 431 Views
  • 3 replies
  • 0 kudos

No Service After Number Transfer from Previous O2 Sim

Hello,I previously had an o2 sim only contract. On Friday 22nd September I got a new O2 pay monthly contract (new phone and tariff). I requested to keep my old number and was advised that the change would take place on Monday 25th. Since then I have ...

IA1 by Level 1: Joiner
  • 355 Views
  • 1 replies
  • 0 kudos

Poor/no signal

Hi, after unexpectedly losing my dad I will be spending some time at his house sorting out his estate. The mobile signal there has always been more or less non existent despite area checker saying no problems. I have tried going upstairs, going outsi...