Solved: ntlworld.com email

GJA · ‎17-07-2025

I have my 'ntlworld.com.' emails on my phone.

Recently however they will now only send or receive, when I am at home connected to my home wi-fi. They will no longer operate through the network when I am out and about.

My local phone shop is unable to resolve this problem.

How can I resolve this please?

Enlli · ‎17-07-2025

There appears to be a problem with ntlworld email.

There seems to be a lot going on in the background between O2 and Virgin

I doubt anybody in O2 customer services would even know what you are talking about

As these are handled by Virgin best to ask there https://community.virginmedia.com

Maybe try a VPN for now

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

View solution in original post

Enlli · ‎17-07-2025

There appears to be a problem with ntlworld email.

There seems to be a lot going on in the background between O2 and Virgin

I doubt anybody in O2 customer services would even know what you are talking about

As these are handled by Virgin best to ask there https://community.virginmedia.com

Maybe try a VPN for now

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎17-07-2025

@GJA

The issue has been on and off for years and it comes and goes.

No need to change any settings as yours will work fine when they do whatever they do next.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

GJA · ‎17-07-2025

Many thanks all. I suspected as much.

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