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Keypad numbers not working on automated phone services

TootsieB
Level 1: Joiner
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Does anyone know how to fix Samsung S20 GE 5g so that I can enter keypadnumbers for automated phone services. Thank you.
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Bambino
Level 86: Prestigious
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@TootsieB Best to go straight to Samsung: 
https://www.samsung.com/uk/support/

I DO NOT WORK FOR O2



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madasaf1sh
Level 78: King of Kings
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@TootsieB

Have a look at this page whgich has some instructions with regards to a very well know android issue:

https://krispitech.com/how-to-adjust-dtmf-samsung-galaxy-s20-s20-s20-ultra/
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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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