Just swapped my sim and now all incoming calls being diverted to messages. How to change this?

[Jeff8]

I swapped my PAYG sim for a monthly contract.  Following the change, all calls coming into the phone are being diverted to "messages", and I can't seem to change this.  Before the sim-swap, this did not happen.  How to rectify the issue, please?

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

[MI5]

@Jeff8 

Dial ##002# and press send or call (as if you were dialing that number).

[Jeff8]

Thank you for your advice. O2 say there was a problem migrating my account to the new one and that once completed the problem should disappear.

[Jeff8]

Hi and thank you for your support.  O2 are now on the case, saying there was a problem with the migration.

Best, Jeff