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Incomplete Back up

Claire1971
Level 1: Joiner
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My Google back up was incomplete but I wasn't too bothered as it was only my photos that wouldn't fully back up and I have those backed up on another drive.

 

The back up just wouldn't complete.

 

I did a factory reset on the phone in anticipation of receiving a replacement phone(which never arrived) so now I am back on the old phone but I can't restore what it did back up. I can see it there but there is no restore button plus I have tried to restore from the initial system set up but nothing is restoring.

 

Is there a way to get my data back?

 

 

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Oxonian
Level 32: Blockbuster         
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@Claire1971 

Are you on Android or iPhone ? The make and model would be useful. 👍  

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