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Esim

CD2
Level 1: Joiner
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I got a new phone and package with an eSIM. When trying to set it up I am told that my old iPhone’s sim does not support eSIM transfer and that I should contact O2. Can you advise me what I need to do. Thanks 

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madasaf1sh
Level 77: Grand Master
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@CD2 

 

You need to login to myo2 and download the new esim that is available in this menu

madasaf1sh_0-1719129878055.png

 

 

If you cant get there then you need to call customer servies Guide: How to find help & contact O2 

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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