Incoming calls - no caller ID

[Roman]

Since Thursday all of my incoming calls are coming through as ‘No Caller ID’. This includes all of my saved contacts. I’ve checked all of my phone settings, completed a network reset, installed the latest iOS,

called O2 twice (they just googled it and offered no solutions!), been to a store and done a SIM swap. When another SIM,

with another account and number, is placed into my phone it works fine! It seems to be baffling everyone. Anyone have any ideas??….

[Cleoriff]

@Anonymous 

I'll tag @O2Sarah- for you. Hopefully she'll be able to help.

[O2Sarah-]

Thanks for the tag @Cleoriff 

@Anonymous I will send you a private message so we can check your account. 

[Cleoriff]

Thanks @O2Sarah- xx

[AlishaH]

Hi Sarah,

i am having this exact same issue since getting a new sim from O2 if you could help please? Thank you.

[Lukeredmatt]

I am having this issue please can you help?

[Cleoriff]

@Lukeredmatt @AlishaH I'll tag @O2Emma for you. She's on this evening and hopefully will be able to help.

[O2Emma]

Hi @Cleoriff I will pick these up thanks .

Hi @Lukeredmatt and @AlishaH I will send you each a private message to look into this for you .

[O2Emma]

Hi @O2Sarah- Can you look into this for @AlishaH please .

[Matt_wicky]

Same issue here, can you fix this for me in the same way?

[O2Sarah-]

Thanks for the tag @O2Emma  

@AlishaH I will send you a private message so we can look into this 😊