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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

OTP messages not coming through

Hi. I’ve recently moved from Sky to O2 and having issues with receiving g OTP messages. I’m receiving messages from other numbers (standard text and iMessages) but not to register for my bank or nhs apps. Can anyone help before I cancel and move back...

Resolved! Two sims one account ?

Hi. Can you have two SIMs on one account ? Reason: when using 4G for broadband voice calls signal drops to 3G (making internet access effectively u/s). Two sims on the same account would allow for 4G data and 3G calls at the same time with no impact ...

Creative by Level 1: Joiner
  • 8 replies
  • 0 kudos

Resolved! internet connection

since updating to the new ios my internet has been slow and also now not working i need help

Bethcx by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Phone stopped making or receiving calls

I am in Cyprus, the phone has suddenly stopped receiving or making calls, when I try to dial out it says dialling which flashes can't hear ringing then cuts off. Tried ringing from another phone doesn't ring or accept the call. The problem holy start...

Da3 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! no service

My phone has just decided to have no service so I can make or receive calls... my O2 service is gone?I'm on a contract and everything is fine with that... I've checked the app for problems and all it says is that there is sometimes heavy traffic in m...

2fires by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! 404 error on disconnecting non o2 STAC

Hello I am trying to use my STAC code from Vodafone to cancel my previous contract with them due to being a new o2 customer. I’ve never known it to be so difficult to do this. I’ve filled out the form on o2 site and when I submit it, it goes to 404 e...

Phil12 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Poor data signal

Hi,o2 network status checker says there are no issues.However, no 4g signal to sim in 4g router and also no 4g signal to phone sim.Can the network status checker be wrong?

NeilG1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Apple Watch purchase for partner

I am wanting to purchase the Apple Watch 7 for my partner - I wish to make the payments. Can I do this?

Mellie by Level 1: Joiner
  • 3 replies
  • 0 kudos