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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 5976 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1038 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2299 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2165 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1601 Views
  • 6 replies
  • 0 kudos

Resolved! Previous Bills

Hi, I need to download a copy of my June 2021 bill but on the O2 Portal it's only backdating to July, I can't select any older than July 2021. How can I download my copy of June bill? Thanks

g4bbds by Level 1: Joiner
  • 62 Views
  • 1 replies
  • 0 kudos

Flashing faulty phone

HiMy phone screen has started flashing. Can't switch it off, can't access the screen. CVlicked on 'Help' and 'faulty device' on here - and it has text me a code to me, erm, faulty device, that I can't access, before I can get help for a faulty device...

RacheF73 by Level 1: Joiner
  • 54 Views
  • 2 replies
  • 0 kudos

I have data but 4G is not working

Hi I have data but 4G is not working on phone but working for others I am with. Is there something wrong with my phone?

Cliona by Level 1: Joiner
  • 49 Views
  • 2 replies
  • 0 kudos

Resolved! Last bill

Hello, I cannot check my bill because I have left o2. I cannot verify my login because my number is no longer on o2.I cannot find a contact number or chat with a human on o2 site. And you wonder why I left o2. So how do I see my o2 bills now? ThanksD

DazzerT by Level 1: Joiner
  • 62 Views
  • 1 replies
  • 0 kudos

Resolved! Not Registered on Network

Had a new Samsung Galaxy S21 Ultra 5G phone for 3 weeks. Did SIM Swap and has been working fine until yesterday. Got the message Sim1 not allowed and when trying to make a call the message 'not registered on network'Re-seated the sim in the sim tray ...

SBridge by Level 1: Joiner
  • 190 Views
  • 2 replies
  • 0 kudos

Resolved! Viewing Previous Bills

I can only view and download my previous three months bills. Where do I find older bills? Thanks, Ryan

RyanB95 by Level 1: Joiner
  • 127 Views
  • 4 replies
  • 0 kudos

View and download past bills

Hi!Am I going crazy? I can't find where I can view and print my older bills on the website. The latest bill is there, but where are the bills for the last few months?Thanks for your help.DC

DC2 by Level 1: Joiner
  • 408 Views
  • 15 replies
  • 0 kudos

Resolved! Disney+

Hi there, I got Disney+ at the start of my contract, free for so many months. It's about to run out on the 23rd. How do I cancel this as I don't wish to have it anymore

Ninety by Level 1: Joiner
  • 58 Views
  • 1 replies
  • 0 kudos