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Loss of all service as suspected fraud on my account

I received an email from O2 on 13/06/24 confirming my request to change my number which I never did.15 minutes later I received an email on 13/06/24 confirmation of me leaving and they have closed my account. I called on the 13/06/24 as soon as I cou...

Treacle by • Level 1: Joiner
  • 581 Views
  • 3 replies
  • 0 kudos

I have no access to the number for 2fa

So I have recently switched from pay as you go to a 12 month contract and with the swap over I decided to go for an eSIM and also still keep the same number so I was trying to get in to try find my eSIM to activate it as my primary as today was the d...

Resolved! Esim

Got my new iPhone, ordered an eSIM. I can’t seem to switch my number over to my new phone

Resolved! Scam?

I have been contacted by people purporting to be representatives of O2, trying to upgrade my Sim. when I questioned their legitimacy because of some puzzling messages and instructions, they accused me of failing to cooperate and threatened to block m...

Mik2987 by • Level 1: Joiner
  • 966 Views
  • 4 replies
  • 0 kudos

E Sim activation

Called 202 earlier with help to activate eSIM, they have sent an email and I have to log on to MyO2. Because my phone has now deactivated I cannot receive the security code to access my account to find the QR code for the eSIM of the new phone. Can y...

I can only get emergency calls on my phone.

I can only use my phone for emergency calls I think from today. I don't understand why. I'd be grateful if this could be fixed as soon as possible.ThanksPatrick

Patrick11 by • Level 1: Joiner
  • 229 Views
  • 2 replies
  • 0 kudos

Phone bikl

Ivw been overcharged on my phone bill saying ive been ringing armenia calls and i havent made thise calls

Steve39 by • Level 1: Joiner
  • 336 Views
  • 1 replies
  • 0 kudos

Missing phone

I am trying to replace my phone as I lost it recently. As soon as I get to the payment section, it asks me to put in a code sent to my device. However I am unable to see this as I do not have the phone handy

MCK needed?

Hi,I'm trying to use a Smarty SIM with my mum's Samsung phone so she can move away from her O2 PAYG sim.I'm getting a "SIM network PIN blocked. Enter SIM network PUK." screen come up when I put the Smarty SIM in the device and have seen a few posts o...

Paralaur by • Level 1: Joiner
  • 648 Views
  • 4 replies
  • 0 kudos
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