Incoming calls - no caller ID

[Roman]

Since Thursday all of my incoming calls are coming through as ‘No Caller ID’. This includes all of my saved contacts. I’ve checked all of my phone settings, completed a network reset, installed the latest iOS,

called O2 twice (they just googled it and offered no solutions!), been to a store and done a SIM swap. When another SIM,

with another account and number, is placed into my phone it works fine! It seems to be baffling everyone. Anyone have any ideas??….

[O2Sarah-]

Thanks for the tag @Mammabear. Of course. I will send you a private message so we can look into this. 

[mtbkun]

 call 202 ask the o2 customer service to switch off the CLI ( caller Line Identity) and then switch back on from your profile. 

[bitmit]

I'm having the same issue. The accepted solution post doesn't actually show a solution. Has anyone actually managed to resolve this?

[gmarkj]

It normally requires someone within o2 to fix this @bitmit 

We have some advisors on the community that might be able to help.

Can you see if you can fix this please @O2Sarah- or @O2nath_ci ?

[O2Sarah-]

Thanks for the tag @gmarkj 

@bitmit I will send you a private message so we can look into this. 

[Damien1962]

Hi.Hi.I’m having the same issue after a Sim swap, and the online chat has been exceptionally unhelpful (actually shocking!). 

@O2Sarah- please could I trouble you for assistance?  Thanks ever so much. Damien 

[O2Sarah-]

Thanks for the tag @Damien1962 I will send you a private message so we can look into this. 

[mtbkun]

Yes I got it solved.   call 202 ask the o2 customer service to switch off the CLI ( caller Line Identity) and then switch back on from your profile.

[Damien1962]

Big thumbs up and thank you to @O2Sarah- who has fixed this for me, quickly and efficiently, after escalated battles with o2 messaging help.

@O2Sarah- 02 can learn from you how to do customer support properly  🙂

[Anonymous]

Would it be possible for someone to look at my account please? Caller ID has not worked since the account was first activated 2-3 weeks ago. Brand new phone, brand new sim/O2 account. I have tried all the suggested fixes: different phones, different sims, reset, switch off and on, disable 4G, disable wifi calling...nothing works ☹️