Incoming calls - no caller ID

[Roman]

Since Thursday all of my incoming calls are coming through as ‘No Caller ID’. This includes all of my saved contacts. I’ve checked all of my phone settings, completed a network reset, installed the latest iOS,

called O2 twice (they just googled it and offered no solutions!), been to a store and done a SIM swap. When another SIM,

with another account and number, is placed into my phone it works fine! It seems to be baffling everyone. Anyone have any ideas??….

[hdroyley]

Is there anyone that can help with this issue please? O2 Nath was helping yesterday but think he’s off today 

[hdroyley]

Thanks! 

[pgn]

Hi @hdroyley - tagging @O2Jonathan for you, keep an eye out for a message from him presently, and good luck!

[O2Jonathan]

@pgn thank you for tagging me, I will private message you now @hdroyley .

[carwynf]

Hi @O2Jonathan 

I’m getting the same issue with the No Caller ID, can you please help me. It’s happening on Wi-fi calling and when it’s off 😞

[carwynf]

Or could anyone else please help me with this issue? Thank you!

[jonsie]

@O2Ryan  is the adviser on tomorrow morning

Hope he can help you, apparently your account needs resetting

[carwynf]

Hi @jonsie 

Thanks for the reply, hopefully @O2Ryan will pick this up in the morning!

[O2Ryan]

thanks @jonsie ill send a private message over now.

[carwynf]

Hi! Thanks for the private message I have replied but haven’t heard back yet. Is there any other advisor that can help urgently with this as I work from home and haven’t got a clue who is calling me 😞