I believe since transferring from Virgin, inbound callers cannot hear me. WhatsApp inbound callers can hear me and if I make an outbound call, we can chat normally on both network and WhatsApp.
I have tried with my cover both on and off, resetting the phone, and it's up to date.
The SIM card change didn't resolve the issue on its own. I called customer services on the advice of the staff member and they needed to activate something their side. Once this was done a network reset and restart of the phone resolved the issue. Thank you @MI5 for pushing me in the right direction.
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No, I have not received an O2 SIM. I assumed (clearly incorrectly) that everything would work after the transfer. Seems an odd problem considering everything else is working but will try that and update the post.
The SIM card change didn't resolve the issue on its own. I called customer services on the advice of the staff member and they needed to activate something their side. Once this was done a network reset and restart of the phone resolved the issue. Thank you @MI5 for pushing me in the right direction.
