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on 06-10-2023 19:14
I believe since transferring from Virgin, inbound callers cannot hear me. WhatsApp inbound callers can hear me and if I make an outbound call, we can chat normally on both network and WhatsApp.
I have tried with my cover both on and off, resetting the phone, and it's up to date.
My phone is an Android, Oppo Find x2 Neo
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07-10-2023 16:23 - edited 07-10-2023 16:23
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07-10-2023 16:23 - edited 07-10-2023 16:23
The SIM card change didn't resolve the issue on its own. I called customer services on the advice of the staff member and they needed to activate something their side. Once this was done a network reset and restart of the phone resolved the issue.
Thank you @MI5 for pushing me in the right direction.
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on 06-10-2023 19:22
Did you get an O2 sim card yet?
If not, pop into any O2 store for a free swap.
Take photo ID with you.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 06-10-2023 19:28
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on 06-10-2023 19:28
No, I have not received an O2 SIM. I assumed (clearly incorrectly) that everything would work after the transfer. Seems an odd problem considering everything else is working but will try that and update the post.
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07-10-2023 16:23 - edited 07-10-2023 16:23
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07-10-2023 16:23 - edited 07-10-2023 16:23
The SIM card change didn't resolve the issue on its own. I called customer services on the advice of the staff member and they needed to activate something their side. Once this was done a network reset and restart of the phone resolved the issue.
Thank you @MI5 for pushing me in the right direction.
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