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I’ve received 6 months Disney plus as I upgraded but I can’t activate it

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Buffy22
Level 1: Joiner
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on ‎20-05-2023 12:45

on ‎20-05-2023 12:45

I’ve received 6 months Disney+ on my upgrade, I click on the link and it takes me to sign in then says manage on o2 and starts the process all over agin and I’m getting nowhere, I paid previously on my contract but had the extras have been cancelled message the day I upgraded, can someone please help as I’m getting nowhere

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MI5
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on ‎20-05-2023 12:56

on ‎20-05-2023 12:56

@Buffy22 

Guide: Adding and removing O2 Extras  

Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151778 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

on ‎20-05-2023 12:56

on ‎20-05-2023 12:56

@Buffy22 

Guide: Adding and removing O2 Extras  

Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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