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Moved number to new account - now have no/limited mobile data.

I used to have an O2 'legacy' account that was in my father's name. Whenever I wanted to gain access to the account, I would need my father with me as he was the account holder. After speaking to staff at an O2 store, they suggested that I open a new...

elmszy by • Level 1: Joiner
  • 1146 Views
  • 3 replies
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Resolved! Mobile data not working

My mobile data isn't working. When I insert my sim it says "emergency calls only" however the phone works fine receiving calls etc... its just I can't connect to my mobile data. I think the sim card is related but don't know how to figure it out. Was...

Stewy501 by • Level 1: Joiner
  • 1531 Views
  • 3 replies
  • 0 kudos

Resolved! Google pixel pro 7

Keeps saying connect not charging?

MT24 by • Level 1: Joiner
  • 963 Views
  • 2 replies
  • 0 kudos

Resolved! No receiving sms after upgrade to 5G sim

Hi, not able to receive SMS till the swap to 5g SIM card. Tried everything, network reset, phone reset called operator at o2, swapped the SIM into other phones with same issue. At present is still verifying my number in the chat feature, tried also d...

Scaxuk by • Level 1: Joiner
  • 17830 Views
  • 58 replies
  • 0 kudos

Resolved! SIM not provisioned

HiCould a moderator flag this for an O2 member of staff to look at on Wednesday, please? SIM worked Ok until this afternoon. I'd ordered eSIM and got it to work ... I then powered down, removed old physical SIM but on powering up I had neither eSIM o...

Resolved! Cannot receive text messages

Hello. I recently ported my number to O2 but I cannot receive text messages for verification codes. I do get calls on my number so I think it’s only a text message issue. I’m on iPhone 12. Please help.

whouris by • Level 1: Joiner
  • 18841 Views
  • 3 replies
  • 0 kudos

Resolved! No service????

I have no service whatsoever. It's saying not registered? I can't call out, receive calls or do any texts. The robot chat is not putting me through to anyone, and I can't call o2 because the phone isn't working. I can't find an email for o2 either.I ...

Can't receive SMS Text Messages

Hello, I can’t receive any text messages on your networks for at least one month (and can’t tell how long before, as you’re not always expecting to get a text message). I’ve exchanged a SIM card in the o2 branch and checked with an employee - it’s no...

Resolved! Top up

Hi good morning. What it is I tried to top up last night for first time. And first £10 went through as a top up my folt I no. Then started to do a new tariff first £10 it come up and said season timed out money went out bank. Third time went through ...

Donut by • Level 1: Joiner
  • 732 Views
  • 1 replies
  • 0 kudos
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