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Forum Posts

Problem

hello, I have a problem with sending text messages, the message "failed to send the message, please try again later" and when I try to call, directs me to voicemail, how to solve this problem?

Omagh by Level 1: Joiner
  • 419 Views
  • 3 replies
  • 0 kudos

Resolved! keeping old number

Good morning, I have recently changed to O2 and I asked to keep my old vodafone number. After introducing the PAC code how long does it normally take to port my old number? Kind regards, Jose

JB11 by Level 1: Joiner
  • 600 Views
  • 1 replies
  • 0 kudos

Resolved! Network issue

My Virgin mobile suggests it has a 5G signal when I'm at work PO4 8RA (sometimes drops to 4G) but browsing and app usage is very slow.e.g. Linkedin can fail to grab any content and suggest to retry after a minute, similar experience with other apps.A...

dar4p by Level 1: Joiner
  • 977 Views
  • 5 replies
  • 0 kudos

Resolved! Changing my O2 number

Dear Sirs, I've been using my O2 sim card since 2016 and I would like to change my O2 number for the first time. I have recently moved to Saudi Arabia and I'm wondering whether it's possible to change my number online or I need to contact the O2 cust...

Ihab1 by Level 1: Joiner
  • 380 Views
  • 1 replies
  • 0 kudos

Resolved! My number is coming up different on my wife's phone!

Hello! Both my wife and I have recently moved our phone contracts to o2, mine a few weeks back, my wife this week. Me from voxi, my wife from ee. We both ported numbers across. Weirdly, when I text my wife she receives the message but it shows as hav...

Nick-F by Level 1: Joiner
  • 2137 Views
  • 12 replies
  • 0 kudos

Resolved! International calls

HiI am trying to make an international call but it seems to be blocked. Any ideas?

Kenny7 by Level 1: Joiner
  • 539 Views
  • 2 replies
  • 0 kudos

Resolved! unlock old phone no sim

Hi, my wife has an old galaxy s6 she was given by work when they upgraded her to a new phone which uses same sim and phone number as old phone, we now want to give it to our nephew, but it is locked to O2. Your unlock form says to enter the phone num...

carpman by Level 1: Joiner
  • 610 Views
  • 3 replies
  • 0 kudos

Resolved! Apple Watch SE data not working

I have an Apple Watch SE and pay for a data plan but for some reason it does not work independently ie the data will only work when paired with the Apple iPhone that is on my account which is not what I want to happen . Can the watch work independent...

mychips by Level 1: Joiner
  • 488 Views
  • 1 replies
  • 0 kudos

Resolved! Link my sons account

I have 2 accounts with o2. The most recent was an offer with virgin media contract. I had to give a different email address to the one linked to my existing account. So now I want bro link the two together. How do I do that please? thanksDebbie Hughe...

DebbieH1 by Level 1: Joiner
  • 330 Views
  • 1 replies
  • 0 kudos