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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 14 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Resolved! Discount code

Hi does anyone know how I can add on a blue light discount code to my account as I can't seem to find out how.

Jacque by Level 1: Joiner
  • 3 replies
  • 0 kudos

iphone 10 wont turn on or off

Hi, I have an iPhone 10 with dual sim facility. Its been running on o2 esim only as needed whatsapp on both numbers.. 2 days ago it suddenly wouldn't go online, then it seemed to lose its apple id, now it won't turn on or off. The apple appears, then...

JackieO by Level 1: Joiner
  • 1 replies
  • 0 kudos

Sim Transfer of phone network

Hi Team, How do you transfer you O2 phone calls over to your new sim on upgraded phone. Iphone 8 to Iphone 11 in this case.

Max2 by Level 1: Joiner
  • 1 replies
  • 0 kudos

New SIM for upgrade

hi, I ugraded my plan from 20GB to 25GB. I received a new SIM. When I installed it it said not on Network. I put in the old SIM and it works fine. When I look at my account on line it confirms my upgrade. Can I just keep the old SIM


How do I get push notifications on for Instagram on I phone 11 ?

David55 by Level 1: Joiner
  • 1 replies
  • 0 kudos

returns address

please can somebody tell me the returns address for an iphone device under the change of mind policy?i have spent a very very long time today on live chat to about 5 different 'gurus' , resulting in changing my provider after about 15 years as an O2 ...

Puk code

How do i puta puk code into my p30 pro to unlock it

Laura20 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Need help.

Do you have any idea why the Internet is not working on my Q18 smart watch at some else sent a link to the page for the pay and go mobile Web setting and I have put them all in and still the Internet on my Q18 smart watch is not working?

Luke30 by Level 7: Part Timer
  • 5 replies
  • 0 kudos

Not receiving call from gp

Hi, I need help identifying a problem and fixinf it.I need to receive a call from my gp, but when she tries to call me it goes straight into voicemail. It does not happen with anyone else, yet they are telling me it's my phone to be the problem

Yuri by Level 1: Joiner
  • 2 replies
  • 0 kudos

03303 numbers

Hope someone can help. Up until 1st June I was making between 3 and 4 calls to 03303 numbers a day. Since then the calls will not connect. I've asked collegues to try who are also O2 and they are having the same problems. I can make calls to the numb...