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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2975 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5065 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15890 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8085 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7467 Views
  • 6 replies
  • 0 kudos

Resolved! outward call problems

When I try to make a call, I`m asked for a pin number. How do I stop this as I am unable to make calls at the moment?

grahamO by Level 1: Joiner
  • 244 Views
  • 1 replies
  • 0 kudos

New 13 iphone

I have a iPhone de and now upgraded to iPhone 13 but sim won’t fit in?

JillM by Level 1: Joiner
  • 405 Views
  • 5 replies
  • 0 kudos

Resolved! My02

Hi I've changed my number today by swapping my pay as you go sim card for another but the my o2 app has still got my old number on it how do I update ot

dad2876ei by Level 1: Joiner
  • 281 Views
  • 1 replies
  • 0 kudos

Lack of data coverage

Since moving to O2 in feb i have little or no data coverage, checked everything and best download speed from My Network speed test is 880kbps, website shows i should have much better coverage than i actually get, looking at the location of o2 masts t...

Zaldan by Level 1: Joiner
  • 266 Views
  • 1 replies
  • 0 kudos

SMS messages

My sms messages say message send failure but they are being received 

Jessers by Level 1: Joiner
  • 711 Views
  • 2 replies
  • 0 kudos

Resolved! IMPROVE SIGNAL COVERAGE / QUALITY

Hi All.....I'm working more and more from home but my calls are often not connecting or dropping out.Obviously, this is now beginning to affect my work.....Is there a 'booster' O2 can provide to improve coverage in my home?Regards,James Freeman

JWF by Level 1: Joiner
  • 272 Views
  • 1 replies
  • 0 kudos

People call me and get through to another person number

My phone was barred for nearly two weeks and I could not get calls/ alls or have access to 4G. It was eventually solved in this community on Saturday after a lot of misery and calling 02 x10 times.now people cannot call my number and get through to m...

Camp by Level 1: Joiner
  • 1422 Views
  • 3 replies
  • 0 kudos