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I have no mobile data

Kieran_-
Level 1: Joiner
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on ‎23-12-2023 01:26

on ‎23-12-2023 01:26

I have just swapped my phone to an I phone 15 pro and now I have no mobile data.  My normal network works fine sending sms messages and making calls, but I can’t use anything that requires mobile data such as internet access.  How do I fix it? 

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pgn
Level 77: Grand Master
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on ‎23-12-2023 10:34

on ‎23-12-2023 10:34

Did you switch from Android to iPhone, @Kieran_-?

Did you advise O2 of the change? They need to change a couple of things on your account to get you up and running with full access to iPhone features. Contact O2 via Social Media at the link just below, or call on 202 and wait for them to get to you. Good luck!

Click for O2's Social Media Team on X --||-- or on Facebook Messenger
NoAccountAccess

O2CommunityAward


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MI5
Level 94: Supreme
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on ‎23-12-2023 12:00

on ‎23-12-2023 12:00

@Kieran_- 

Make sure you have mobile data turned on and access given to all apps to use it.

Then try resetting your network settings.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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