Get tech support for your O2 issues

Resolved! Converting my SIM to an eSIM

Hi all,Advice would be welcome on converting my current plastic SIM into an eSIM. Is this is even possible. I was with VirginMobile and was recently transferred over to O2. I travel constantly and it would be so handy to move to an eSIM on my current...

Resolved! Data

I need to get more data while I’m abroad

5G data speed

5g data speed at postcode ip9 1ap is no better than 4g. How can the speed be increased? Is it possible that O2 throttles the data rate, if so can the throttle be removed? Very disappointed buying 5G service, expensive Zyxel NR7101 router, which shows...

No dial tone and can’t hear people when accepted incoming calls

Hi when I am dialing out to make calls I don’t have a dial tone and when I am receiving incoming calls I can’t here the person on the line

I have two phone numbers but can only access the account for one

I have two telephone number for two separate contracts both in my name but I cannot log in to both. I can log in to one which is linked to my child's phone but not the one linked to my own account.

Need to talk to an agent

O2Daniel I have this same problem but I’m not in the UK Anymore, so I can’t call. Can you please help me/contact me?

Why does o2 make it so hard to contact a human?

I really would like to speak to somebody but you’ve made it impossible. All I want is a VAT breakdown on my bill

Resolved! How to contact Support?

Trying to contact Tech support through Virtual helper but that just opens Community.

Porting my number from EE to O2

It has been 4 days and they still haven’t been able to port my number. I have ordered two monthly sim from o2 for myself and my mum. First thing they lost both SIM cards in post and asked me to go nearest store for replacement. We went and got the tw...

Resolved! Increase ring time

My current ringtone is too short. Can this be increased please

O2

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