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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 14 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Resolved! Activate Sim

I have received new phone and O2 sim but cannot activate my sim as I have lost my old phone

JWW by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Number transfer

HiI am a new O2 customer who filled in online form providing PAC code on Sunday so I can transfer my number to O2 this doesn’t seem to have happened & it’s been 3 days. How will I be notified?

KS38 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Samsung watch 4g

Do I need a android phone to purchase a samsung 4g watch, no one seems to know

Gioany01 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! O2 recycle offer

Hi, I took out the offer on the galaxy fold where I would get an extra £250 for my phone if I traded it in on O2 recycle. The order email shows the offer however all paperwork I've had since only shows the actual recycle amount and nowhere does it me...

Resolved! Outgoing SMS slow to send despite full signal

Recently my outgoing SMS are taking many seconds to send. My signal is full and both incoming and outgoing calls work fine and as far as I know incoming texts are delivered quickly. Please can anyone help?

Mamma-F by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Guru

I would like to an appointment with him. My Hotmail is unable.

Resolved! Billing

Discuss bill

Beck2 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! No signal

No signal and seems all data has been cut. No idea why? 

Resolved! Change my sim deal

Hi, would like to change my SIM card only talk plan as now charging £16..thanks