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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2605 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4925 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15390 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7872 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7281 Views
  • 6 replies
  • 0 kudos

Unable to port number

I was paying for my sons 02 account. He has now bought a new iPhone from 02 and wants to keep his old number. He bought the phone on the 15th March and we still have been unable to port the number. We have gone to the 02 shop twice now and they have ...

julia by Level 1: Joiner
  • 1393 Views
  • 14 replies
  • 0 kudos

Resolved! Unlocking device

So, I’ve asked O2 three times now to unlock my device so I can use it abroad with a sim I’ve bought. No communication on this subject from them. I’m on holiday in Japan and have so far been charged £10 via my holiday bolt on. I can’t use the sim as m...

Tech2 by Level 1: Joiner
  • 430 Views
  • 1 replies
  • 0 kudos

Resolved! Phone number

Does anyone know how I can actually speak to a human at o2?

Lesley106 by Level 1: Joiner
  • 258 Views
  • 1 replies
  • 0 kudos

Resolved! O2 Ice charger compatible with O2 X1

Hi Is the O2 X1 charger compatible with O2 ice. Cannot find any O2 Ice chargers - ie lead that connects to bottom of phone is the toughie!! Any help much appreciated.

Rustpilot by Level 1: Joiner
  • 346 Views
  • 3 replies
  • 0 kudos

Mobile data not working on iPhone 14

I am unable to access internet using mobile data. I have checked mobile data and data roaming areswitched on and am not in low data mode but can only access internet using Wi-Fi for the past few days.

Resolved! Apple Pay

Hi am I able to top up by Apple Pay or only card or credit etc ? And also Iv tried to change my tariff to the rolling plan one £10 pm 10GB etc can you please check if Iv done it? Thank you

Ang74 by Level 1: Joiner
  • 405 Views
  • 1 replies
  • 0 kudos

CNnot pair Apple watch

Hi I unloaded my Apple Watch as the cellular hasn’t been showing, when trying to repair the plan isn’t showing. I don’t want a new plan as I am already paying for, clearly not working and been paying for nothing. Please advise.

IP1 by Level 1: Joiner
  • 403 Views
  • 5 replies
  • 0 kudos