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Mobile internet?

So just moved into a new apartment. Finally got broadband / wifi setup with another company last week but this morning it went down. The o2 coverage of 5g in my area is really poor due to living in a busy city centre area. Won’t be able to get broadb...

Top up used

Hii just topped up my phone £15 and £12 has been used for the ultimate bundle, which I didn’t want because I’m already within my monthly subscription which I paid about a week ago, please could you refund back to my account

Accessory Discount Code not received after 30 days

I have called O2 phone support 3 times about this to no avail.I upgraded my iPhone 12 to a Samsung Galaxy S23 on the 15th of September and waited the 30 days for my discount code for the Samsung Galaxy Buds Pro 2 to come in so I could buy them for £1...

antoin by • Level 1: Joiner
  • 1073 Views
  • 5 replies
  • 0 kudos

Error code 15 on Apple Watch please help

Hi , I keep getting an error code 15 when I am trying to add my data to my watch. I called yesterday and a nice man said it needed a reset from their end and it should resolve it but it hasn’t and I am still getting the error code!! Please help I fee...

Lucylu87 by • Level 1: Joiner
  • 1579 Views
  • 9 replies
  • 0 kudos

Wifi calling

I am trying to set up wifi calling and get through setting it up only to get a message saying to contact O2. Can’t find a page to enable it on My O2 so how do I do it?

sc9397 by • Level 1: Joiner
  • 528 Views
  • 3 replies
  • 0 kudos

Resolved! reference code 10 on Apple Watch

Hi. I’ve been trying to set up my new Apple Watch Ultra and like many people before I am getting the annoying:“Oops, something went wrong. Try again and if the problem continues call 202 for free from your O2 mobile, quoting reference code 10”I calle...

Can I gift data

Can I gift data to a family member 

Chez5 by • Level 1: Joiner
  • 1671 Views
  • 4 replies
  • 0 kudos

Transfer to esim

I am trying to convert from my old iPhone with a physical sim to a new iPhone with esim. I can’t find the QR code to do this and now have no network coverage on either phone. How can I get the transfer to work now?

Torie1 by • Level 1: Joiner
  • 681 Views
  • 1 replies
  • 0 kudos

Faulty sim no service

I have a faulty sim and no service and was trying to get an esim but I can’t receive texts to prove it’s my number? Please can anyone help

Tilly22 by • Level 1: Joiner
  • 350 Views
  • 1 replies
  • 0 kudos
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