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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2975 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5065 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15889 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8084 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7467 Views
  • 6 replies
  • 0 kudos

Resolved! Roaming queries

Hi, my son has a Big Bundle SIM only plan, and will be going on a school trip for 2 days to France later this year. He will have his phone with him: would he have to manually connect to (O2 France?), or would his phone automatically connect to the Fr...

RMKay by Level 1: Joiner
  • 350 Views
  • 1 replies
  • 0 kudos

Resolved! forgot my passcode

I have forgotten my passcode and am blocked for one hour. I will probably get it wrong again. How can this be rectified please?

TCORK by Level 1: Joiner
  • 310 Views
  • 1 replies
  • 0 kudos

Resolved! WiFi Calling

Just migrated from Virgin to O2. So I called O2 to activate WiFi Calling and over 24 hours passed but still WiFi Calling sign on my mobile is not on all the time, rather intermittent. I tired all sorts of suggestions I saw on this forum; turn off my ...

KHarris by Level 1: Joiner
  • 748 Views
  • 3 replies
  • 0 kudos

Caller Identification

I've been moved from Virgin to O2 for about a week and I get "Unknown" as my caller Id on incoming calls 99% of the time. Its not my phone I've checked. A very few time its shown me the contact who's calling but then shown "Unknown" for the very same...

Chessier by Level 1: Joiner
  • 506 Views
  • 4 replies
  • 0 kudos

No network in Sicily - Italy no roaming - again

I was told by 02 that I could get service in Italy and added extra data to cover using maps translate etc on the move. I landed in Sicily, the network provider name came on with a small signal then completely disappeared and I got no service at all. ...

CarolP1 by Level 1: Joiner
  • 594 Views
  • 1 replies
  • 0 kudos

Error code 14

Esim needs resetting or reenrol no one will do it been in shop and customer service is useless when you ring as no one knows what they are doing can someone help

Colin15 by Level 1: Joiner
  • 356 Views
  • 3 replies
  • 0 kudos

Resolved! previous bills

how do I see my previous bills 

dearal by Level 2: Apprentice
  • 709 Views
  • 5 replies
  • 0 kudos

Apple Watch ref code 112

Hi I have searched the boards but not helped resolve the issue.I have an old Apple Watch I am trying to add data plan to but keep getting error code reference 112Anyone have a solution to this?Thank you

thr1969 by Level 1: Joiner
  • 482 Views
  • 3 replies
  • 0 kudos

Resolved! Internet

It says my parental controls are off but it still won’t let me access websites what do I do

Jigsy by Level 1: Joiner
  • 284 Views
  • 2 replies
  • 0 kudos