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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 14 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Resolved! linking an account

Hi, I'd like to link my daughters phone to my account, I spoke to someone earlier and he sent me steps to follow but not letting me get very far

MrsD42 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Network

Why is there no Internet or signal for calls and messaging etc 04.10.21 been going on for an hour now??

gb23 by Level 1: Joiner
  • 3 replies
  • 1 kudos

Resolved! My iPhone 11 won’t connect to 4g/WiFi calling. My O2 issaying it’s activated

My iphone 11 recently ended its contact and it’s currently on a tariff only. I now can’t get 4g or WiFi calling (just 3g). I have updated to 15, and checked my settings, it’s just telling me that it’s not activated and I need to go to My O2. Within M...

LeeJR by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Payment tariff issues

Today was my bundle renewal day so decided to change my bundle from £5 unlimited minutes and texts to the £10 with 7Gb inclusive data bundle. After receiving text to confirm my bundle was changing I topped up £10 for my new bundle, instead of receivi...

Resolved! Not getting Amazon OTPs

Hi there I switched networks a month ago, ever since had no Amazon OTPs. it’s driving me crazy as I have two level verification on my Amazon account which needs OTP to work. Things have come to a head my account is blocked. Amazon today told me it’s ...

Bnguy21 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Sim not working

I lost my phone at the weekend, I contacted o2 to get a replacement sim. I visited the shop on Saturday to get a new phone on contract. The lady I spoke to said I could keep the same number. It has been 2 day since the purchase and my phone isn’t acc...

Resolved! No signal

I’ve had 1 bar of signal for the past few hours. Cant get on any apps, nothing is loading at all. Area coverage said its fine but it really isnt at all

Resolved! Internet issues

My phone has updated and now I can't use some apps or the internet 

Emma46 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Billing

How do I speak to someone about my bill 

Helen1201 by Level 1: Joiner
  • 1 replies
  • 0 kudos