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Forum Posts

Phone

My phone will not charge or turn on. I am having to use another phone but without my sim as I have not done a back up today.

Kayleigh5 by Level 1: Joiner
  • 232 Views
  • 1 replies
  • 0 kudos

texts with credit/debit card payment security codes stopped arriving

Hi, in the last 48 hours, texts with credit/debit card payment security codes suddenly stopped arriving. These were from three different providers, one a bank. I have never experienced this problem before but still checked that they each had the corr...

Caro321 by Level 1: Joiner
  • 372 Views
  • 1 replies
  • 0 kudos

Data issues

I have been told for months that a mass is down in my area hence why I can’t connect use my data. Still months on mass still out. I’m obviously paying this every month and can’t use it. Can I claim money back or cancel my account as I’m not getting t...

Lynda2 by Level 1: Joiner
  • 214 Views
  • 1 replies
  • 0 kudos

Top up required

HiMy daughter wants to pay for a top up on her phone ending in 8393.We are on holiday abroad and don’t know what the mobile broadband number is

Why3 by Level 1: Joiner
  • 230 Views
  • 1 replies
  • 0 kudos

Log in

Hi there can’t log into my o2 account can you help

Kilian1 by Level 1: Joiner
  • 307 Views
  • 2 replies
  • 0 kudos

Using phone abroad for first time

Can anyone help please, I am due to travel to Italy on Friday - do I need to activate anything on my account to ensure my phone will work?I had problems with my last provider EE when I first travelled. I called customer services yesterday but i am no...

KCB by Level 1: Joiner
  • 426 Views
  • 3 replies
  • 0 kudos

Travelling abroad

Please could someone please contact me regarding travelling abroad and also my bill

Jane18 by Level 1: Joiner
  • 346 Views
  • 2 replies
  • 0 kudos

Resolved! Esim

Please, I switched my SIM card to eSIM and I have not received it yet

Asmal by Level 1: Joiner
  • 306 Views
  • 1 replies
  • 0 kudos

'Unknown' callers on new SIM card

I recently switched to O2 from Plusnet and only got it to work by using a 4G SIM card instead of a 5G SIM card, using a Huawei P30 Pro. But now all callers apper as 'Unknown' (nor do they appear with their phone number), even if they are in my addres...