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Andy45 · ‎07-12-2023

I ordered a sim on 3/12/23,still not arrived but somehow i have a bill date and my allowance is counting down

MI5 · ‎07-12-2023

Your contract starts immediately and you are billed a month in advance.

O2 will refund you for the days waiting for the sim to arrive.

Your bill | Account and billing | Help & Support | O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

TallTrees · ‎07-12-2023

Hi @Andy45

I know this won't be a popular answer but have called o2 customer services here

Guide: How to find help & contact O2

OR

Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter X (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255.

ARE YOU ABLE TO POP INTO AN O2 SHOP?

HAPPINESS IS BEE SHAPED

MI5 · ‎07-12-2023

@Andy45

Your contract starts immediately and you are billed a month in advance.

O2 will refund you for the days waiting for the sim to arrive.

Your bill | Account and billing | Help & Support | O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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5 days still no sim but my allowance countdown is now at 28 days

International calls

PUK CODE

PUK

switch my phone

number transferring over