I cannot take an incoming call and I cannot type on the numbers pad when making an outbound call

[Anonymous]

Hi O2 Tech support.

Something strange has happened to me that has never happened before and it happened right after I renewed a 24 months contract.

I cannot take an incoming call and I cannot type on the numbers pad when making an outbound call.

It looks like there are incompatibility issues. The issue is on the O2 side. Can O2 take me off the system and back again as a reset?

I believe the issue is on the O2 side. Not on my side.

Regards,

Benjamin

[pgn]

This is not O2 Tech Support - the link below has the ways to reach O2 Customer services via Social Media, so give them a shout and nudge occasionally until an agent gets back to you, @Anonymous. Good luck!

[MI5]

@Anonymous 

Have you tried rebooting or resetting your phone?