I can't make or receive calls

Becs51 · ‎12-03-2025

Hi

I cannot make or receive calls today.

Becs51 · ‎12-03-2025

I cannot even call customer service

MI5 · ‎12-03-2025

@Becs51

Check guides and help.

Guide: How can I sort out my network issues?

Guide: Is the network down for me or everyone?

https://www.o2.co.uk/apps/my-network

Use wifi calling at home if on contract https://www.o2.co.uk/connectivity/wifi-and-4g-calling

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Dave-O2 · ‎12-03-2025

Hey @Becs51

Just checking in, are you now able to make/receive calls?

New Samsung Galaxy A series // Don't fall for scams // Bigger benefits – Just for being with Virgin Media & O2
Contact us on Social Media: Facebook // Twitter // Instagram

O2

I can't make or receive calls

Photos

Do I need to change my phone before 3g is turned o...

Clock on phone and watch wrong, how do I reset?

Data in Jersey

phone not working cant access account as can recie...

O2 Open discount error