How do I stop unsolicited calls from another country

[mentalextra]

In the last two weeks I have noticed unsolicited calls from 'Armenia'. I reject these calls and block them but the number constantly changes. eg:

+374 44 761481

+374 44 604545

+374 44 802394

+374 44 552806

I noticed on my upcoming bill that there is a charge to one of these numbers of £13.21? How do I stop these people.

Regards

Mike

[Bambino]

@mentalextra Not a lot you can do except to not answer the call and block the number. You should not be charged for any of those calls. You'll need to speak to customer service to request a refund.

How to find help & contact O2: A Guide - O2 Community

Also take a look at the advice from Ofcom: Missed call scams - Ofcom

And these links as well:

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages
https://www.actionfraud.police.uk/

[Enlli]

You are not the first

This may be of interest 

https://community.o2.co.uk/t5/Discussions-Feedback/Scam-Armenia-Calls/m-p/1729964#M132876

[MI5]

Hopefully @Kei-M_O2 is getting some feedback for us.

[Kei-M_O2]

Thanks folks, let me ask a few questions to our teams and we'll see what we can do. I wish these people would bugger off tho! 😠

[Cleoriff]

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@Kei-M_O2 wrote:

Thanks folks, let me ask a few questions to our teams and we'll see what we can do. I wish these people would *beep!* off tho! 😠

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Couldn't have said it better myself @Kei-M_O2 😂

[Kei-M_O2]

@mentalextra any chance could you private message me your phone number? We want to run some checks in the background to help us understand what this scam is.

Thanks,

[Kei-M_O2]

Thanks for sending me across your details @mentalextra - we're investigating options to see if we can block the whole range of numbers.

@MI5 sadly in answer to your query from the other thread, we've seen cases that this now appears to be possible from merely answering a call 😠.

Thanks, 

[MI5]

O2 will be refunding a lot of money to customers unless this is fixed then @Kei-M_O2 

[mentalextra]

Thanks, I appreciate your help. Obviously I get a regular stream of 'dodgy' calls, even today I received 0331 6303354 which appears to be a housing repair nuisance call. Recently they just seem to be getting worse! It's tough when you have family members seriously ill and hospitals/doctors tend to call on 'unknown numbers' so you have no choice but to answer.

But, again, thanks