How do I get new sim card holder?

[Taff_D]

Just bought Motorola G13 and currently have a Samsung SM-J510FN but Curry's say sim does not fit and I need a new holder.  Can anyone point me in the right direction please?

Many thanks

T

[jonsie]

You will need to contact Motorola directly

Or an option is to try local phone repair shops

Contact Us | Motorola Support UK

[Taff_D]

Many thanks jonsie but it's 02 sim card that doesn't fit, isn't it down to 02 to supply it?  I've had the phone a good seven years.

Kind regards

T

[MI5]

@Taff_D 

Just pop into your local O2 store with some photo ID and they will swap it for free for you.

[jonsie]

You did state that you needed a new sim holder not a new sim card

As @MI5 says that is the easiest way to get a new O2 simcard with your number

[Taff_D]

Many thanks both.  Will do.

Kind regards

T

[jonsie]

You're welcome @Taff_D 

[Taff_D]

😁  I was just repeating what the Currys fella told me.  I have just checked and it is, in fact, just the sim card being too big.  Can I request a replacement online or do I still have to go to the shop in middle of the town.  A place I try my best to avoid!

Cheers

T

[MI5]

@Taff_D 

You can order online but O2 will switch off your old one immediately so you will be without signal until the new sim arrives.

Guide: How to find help & contact O2 

[MI5]

@Taff_D 

Also worth checking if your current sim can be converted.