How do I get new sim card holder?

[Taff_D]

Just bought Motorola G13 and currently have a Samsung SM-J510FN but Curry's say sim does not fit and I need a new holder.  Can anyone point me in the right direction please?

Many thanks

T

[Taff_D]

Many thanks MI5 but na it looks like a micro but solid, does not go smaller.  How do I order a new one?  been going around in circles all day trying to find out.

T

[Bambino]

@Taff_D You need to speak to customer service.
Call 202 from your mobile or 0344 809 0202, 0800 902 0217 or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

[MI5]

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@Taff_D wrote:

Many thanks MI5 but na it looks like a micro but solid, does not go smaller.  How do I order a new one?  been going around in circles all day trying to find out.

T

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Not sure if you saw my reply here @Taff_D 

Re: How do I get new sim card holder? - O2 Community 

but be aware your old sim will stop working immediately you order a replacement on the phone.

So if you are still relying on your old phone, it won't work until the new sim arrives for the new phone.

[Taff_D]

Thanks both, will think, it's an absolute nightmare getting into town these days.  Normally use Amazon, to my chagrin.

Cheers

Taff

[Breanna]

Let us know which option you go for @Taff_D-- and if you decide to order by phone we'd be interested to hear if your current SIM stays active until it arrives!