Help. I can’t upgrade

[Yyynnn32]

Hi. looking for advice 

have tried to upgrade my phone via o2 app. At log in it’s tells me I can upgrade but as soon as click on the link it tells me I can’t 

Have spent 72 hours trying to resolve via the chat function and have gone through the upgrade process 3 times over the phone. Each time I hit a brick wall and still can’t upgrade. Feel like I’m going mad. How do I get o2 to engage with the problem. 

[pgn]

Try using a new browser or an incognito/private browsing window/tab, @Yyynnn32 - and do not log into the Forum at all while in the O2 online shop. https://accounts.o2.co.uk/signin

Good luck.

[Yyynnn32]

Thanks png. No joy. Tried safari and chrome. O2 don’t want to know 

[pgn]

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you - link below has 3 ways to do that, pick one and stick with it.

Or you can call them on 0800 081 0255 - Guide: A Guide to Skype may help if you have no access to another phone to call the freefone 0800 081 0255 number. Good luck, @Yyynnn32.

[Oxonian]

Have you considered visiting your local O2 retail store @Yyynnn32 ? I am sure that the staff would do their best to resolve this for you :-

Store locator | O2 UK | Find Your Nearest O2 Store

https://stores.o2.co.uk/