Hacked account

[VickiH23]

I have been hacked 4 x plans have been set up on my account for £25 each on the 21.10.25 I did not set these up and I do not know how they have accessed my account and requested these. Can they please be stopped ? 

[pgn]

@VickiH23 - this is not O2, but a forum made up of customers like yourself.  If you think you’ve been the victim of fraud – whether it’s because you’ve given details to someone over the phone, or clicked on a link in a suspicious text or email, there are things you can do:

Contact your bank if you think you may have given out financial information. They can help protect your account and stop transactions.

Change your account and online account passwords. Not just your O2 account. All of them.

Forward fraudulent texts to O2 for free on 7726.

Contact Action Fraud on 0300 123 2040.

Call your Virgin Media or O2 customer services number if you think somebody’s taken out a contract using your details.

Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.

O2 customers can call 202 from their O2 phone or 0344 809 0202 from any other phone.

You can block the number that called you, or any number you think may be suspicious.

How to block a number:

https://www.samsung.com/us/support/answer/ANS00062352/

https://support.apple.com/en-us/HT201229

There are also these links to look at:

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice

https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages

https://www.actionfraud.police.uk/

Good luck!

[Cleoriff]

@VickiH23 

The direct number for O2 Fraud is 08000 529 455. I've had reason to contact them twice this year due to attempted fraud on my account. 

Hope this helps.