Solved: Fail payment

Islam · ‎13-02-2023

I paid with the card and came out a mistake, but the money was written off. Also tried with the second and there was a mistake, but the money was written off. What to do?

MI5 · ‎13-02-2023

@Islam

Are they UK bank cards as O2 only accept payments from UK banks.

Other ways to top up here Guide How to Top Up (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

madasaf1sh · ‎13-02-2023

@Islam

How do you mean written off??

If you mean it is pending, then you need to contact your bank, and allow 24hours to 7 days for your bank to put it back into your account.

O2 do not have your money on this case.

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

Islam · ‎13-02-2023

yes. i have in two cards -17.5 pounds, but my traffic not activated. okay i will call. Thx

MI5 · ‎13-02-2023

@Islam

Are they UK bank cards as O2 only accept payments from UK banks.

Other ways to top up here Guide How to Top Up (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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