Solved: O2Recycle

Rbarkley1982 · ‎07-02-2023

Hi All,

Anyone used an enhanced recycle and able to shed light on this? I am trying to put through my recycle online for the enhanced £250 for Fold 4. When I enter the Connection Ref from the receipt like the guy in store said it tells me its invalid. Do I need to wait a certain amount of time for it to filter through?

Thanks

Rbarkley1982 · ‎13-02-2023

So, update... the o2- number was valid but it was an issue with their system that wasn't accepting the code. All sorted.

View solution in original post

MI5 · ‎07-02-2023

@Rbarkley1982

You need to use your order reference number, starting with ms-

If any difficulties, contact recycle https://www.o2recycle.co.uk/contact-us

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Rbarkley1982 · ‎07-02-2023

The guy in o2 store said to use the Connection Ref which starts o2- 😕

MI5 · ‎07-02-2023

🤔

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Rbarkley1982 · ‎07-02-2023

I was baffled to as when I upgraded online previous it was an MS number

Rbarkley1982 · ‎13-02-2023

So, update... the o2- number was valid but it was an issue with their system that wasn't accepting the code. All sorted.

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