Esim swap activation time?

[Monkatron]

Hey, does anyone know what the current wait time is for an Esim swap activation? I started the swap process about 48 hours ago and still have no network on my new phone. I’m currently carrying both phones around in case the new one springs into life. 

So far I have: completed the swap process, waited 24hours, reset both phones periodically, and spoke to cc via chat. It’s now 48 hours on and the wait continues…

[Cleoriff]

Excellent news @Monkatron 👍

[GemC]

Hello! I am having a similar issue - have done QR 3 times now (iPhone upgrade to iPhone 14 // o2 to o2); getting the “eSIM not activated, contact o2”…Have spoken to o2 - no luck/ suggestions. Just said to “wait” 🥲 Any help appreciated. Thank you!

[dieppon]

What happen at the end. I’m stuck too.

[Cleoriff]

@dieppon

I'll tag @O2Sarah- for you. She's on at 8am this morning and I'm sure she'll be in touch soon.

[O2Sarah-]

Thankyou for the tag @Cleoriff 

@dieppon  I will send you a private message so we can look into this.

[Cleoriff]

Thanks @O2Sarah- xx

[v235tbai]

@O2Sarah is it possible for you to check mine? ive done a sim to esim swap and my network has now disappeared.

[gmarkj]

Sarah no longer works on the community @v235tbai so you will have to try contacting customer services either by calling or using social media.
It's 202 or 0344 809 0202 for pay monthly, or 0800 032 1402 which you can call using Skype.

Guide: A Guide to Skype 

Or on social media:

Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)