EE to 02 Port Issue

[adster85]

Seems to be a common issue with EE and porting to o2, I am having the exact same issue.

SMS work to and from o2, but calls still go to my EE phone number. Number was supposedly ported yesterday at 9am, alas not properly.

My EE eSim still work, calls still go to it. I even got the agent to call my mobile number whilst online and it went to EE.

Really not happy, @O2Lisa can you help me?

[MI5 · Accepted solution]

@adster85 

No account advisors here anymore unfortunately.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

[adster85]

Thanks, already called, complained, and made a formal complaint. Not a great onboarding experience to o2.