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Different number when phoning

Cp13
Level 1: Joiner
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Hello,

My contract used to be through my husbands account with virgin it was a deal we got a cheaper 02 sim, when it was due up I opened my own account, I got a new SIM card and transferred by number which is ***********, since then when I message a few people on text and it sends it converts to the phone number of the sim and when they try to phone the number it doesn’t exist I also can’t WhatsApp them. It’s happened to 4 people I message regularly who have asked when I changed my number over or who is this, but when they phone the SIM card number not the number above it doesn’t exist please help.

 

thanks Carly 

 

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MI5
Level 94: Supreme
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@Cp13 

Do you have an iPhone?

Check Settings >Phone >My Number

Edit, save and reboot.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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