cancel
Showing results for 
Search instead for 
Did you mean: 

Data roaming not working in Europe

Bh2
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

My roaming will not work, I’ve been with O2 for nearly 30 years and never been treated so badly. I’ve tried calling for support several times , and basically I’m just given the run around and then get cut off. 
I’ve done all of the Google suggestions and still no success 

Message 1 of 4
310 Views
3 REPLIES 3

MI5
Level 94: Supreme
  • 128216 Posts
  • 614 Topics
  • 22520 Solutions
Registered:

@Bh2 

Some things to try:

Manually search for a different network.

Reboot phone a few times.

Call O2 to check for roaming bars.

If using an iPhone change data apn to "mobile.o2.co.uk"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 4
305 Views

Cleoriff
Level 94: Supreme
  • 112503 Posts
  • 801 Topics
  • 6704 Solutions
Registered:

@Bh2 

If you have an iPhone then change your data APN to "mobile.o2.co.uk"

If not you need to contact O2 to check if you have a roaming bar on your account.

Call +44 7860 980 202

Or

You can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this

Veritas Numquam Perit

Girl in a jacket
Message 3 of 4
304 Views

Martin-O2
Community Manager
Community Manager
  • 8017 Posts
  • 751 Topics
  • 93 Solutions
Registered:

@Bh2 how are you getting on with getting roaming working?  

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 4 of 4
284 Views