cancel
Showing results for 
Search instead for 
Did you mean: 

Data not working Outside UK

Martu
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Good evening, 

I'll spend one month in Italy and as soon as I land here my data stopped working, I'm unable to make calls-even the ones to seek assistance- and to send messages.

The main reason I've switched to o2 is to have enough giga to be covered outside UK while now I'm in a worst situation than before.

I tried to select the providers manually from settings but nothing.

Could you help me out fixing the problem? Or do you know if there is a way of contacting the operator in a different way than a phone call (that I'm unable to make)?

 

Many thanks 

 

Regards 

 

Martina Romano 

 

 

Message 1 of 2
443 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 151673 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

@Martu 

If you have an iPhone, change the apn to "mobile.o2.co.uk"

If you need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 2
441 Views
1 REPLY 1

MI5
Level 94: Supreme
  • 151673 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

@Martu 

If you have an iPhone, change the apn to "mobile.o2.co.uk"

If you need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
442 Views