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Connection to a network when abroad

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Carolgg
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on ‎16-09-2021 08:52

on ‎16-09-2021 08:52

My phone is a Galaxy A70.  It does not pick up a local network when I am abroad.  I need this resolving as I am going away this week and it is really important that I am contactable. Can you help me please?

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MI5
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on ‎16-09-2021 10:42

on ‎16-09-2021 10:42

@Carolgg 

Doubtful.

I have a dual sim phone which picks up both sims when abroad.

Do you have roaming enabled on both sim settings?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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on ‎16-09-2021 09:02

on ‎16-09-2021 09:02

@Carolgg 

You need to call O2 to remove the roaming bar.

Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Carolgg
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on ‎16-09-2021 09:45

on ‎16-09-2021 09:45

Thanks, I have checked with them and they say there is no bar.  I did have the sim in the 2nd sim space, but I have moved it into the first.  Do you think that could have been the problem?

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MI5
Level 94: Supreme
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on ‎16-09-2021 10:42

on ‎16-09-2021 10:42

@Carolgg 

Doubtful.

I have a dual sim phone which picks up both sims when abroad.

Do you have roaming enabled on both sim settings?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Carolgg
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on ‎17-09-2021 11:29

on ‎17-09-2021 11:29

Thanks.  I have now enabled mobile data to sim1 and am hopeful that will be the solution.  I will find out soon.  Cheers

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Ham222_
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on ‎20-09-2021 17:23

on ‎20-09-2021 17:23

Did this work ?

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