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Data roaming not working abroad

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Data-roaming
Level 1: Joiner
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‎17-09-2021 11:43

‎17-09-2021 11:43

Hi,

I’m currently in Germany and my data is not working even though it’s included in my contract. I’ve turned mobile data roaming on and changed the apn but it’s still doesn’t work. There is an E symbol on the top left of my screen when I turn the data on. I’m not sure how to fix this. Please help,

thank you 

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MI5
Level 94: Supreme
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‎17-09-2021 11:47

‎17-09-2021 11:47

@Data-roaming 

Some things to try.
1 - Manually search for a different network.
2 - Reboot your phone
3 - Call customer service to check for any roaming bars.
4 - If using an iPhone, change data apn to "mobile.o2.co.uk"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151002 Posts
  • 646 Topics
  • 28767 Solutions
Registered:

‎17-09-2021 11:47

‎17-09-2021 11:47

@Data-roaming 

Some things to try.
1 - Manually search for a different network.
2 - Reboot your phone
3 - Call customer service to check for any roaming bars.
4 - If using an iPhone, change data apn to "mobile.o2.co.uk"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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lewys-gp
Former Staff
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‎20-09-2021 16:20

‎20-09-2021 16:20

Hi, @Data-roaming. Did you manage to get this resolved in the end, please? Possibly from one of the options posted above? Thanks.

Community Manager for the O2 Community 🙂
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