Solved: Re: Connection to a network when abroad

Carolgg · ‎16-09-2021

My phone is a Galaxy A70. It does not pick up a local network when I am abroad. I need this resolving as I am going away this week and it is really important that I am contactable. Can you help me please?

MI5 · ‎16-09-2021

@Carolgg

Doubtful.

I have a dual sim phone which picks up both sims when abroad.

Do you have roaming enabled on both sim settings?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎16-09-2021

@Carolgg

You need to call O2 to remove the roaming bar.

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I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Carolgg · ‎16-09-2021

Thanks, I have checked with them and they say there is no bar. I did have the sim in the 2nd sim space, but I have moved it into the first. Do you think that could have been the problem?

MI5 · ‎16-09-2021

@Carolgg

Doubtful.

I have a dual sim phone which picks up both sims when abroad.

Do you have roaming enabled on both sim settings?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Carolgg · ‎17-09-2021

Thanks. I have now enabled mobile data to sim1 and am hopeful that will be the solution. I will find out soon. Cheers

Ham222_ · ‎20-09-2021

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