Connecting to data abroad

[Deb_buzz]

Hi I’ve just landed in Spain snd I’ve had major issues connecting to a signal
My phone is set to automatic network selection but it would not connect. I’ve shut it down and opened it up again but it still wouldn’t give me a signal. I eventually had to ask other people which network to connect to and select it before I could eventually connect. This has happened every time I go abroad can anyone suggest what I should do about this please.  Is this an O2 issue or an apple iphone14 issue.   

[madasaf1sh]

@Deb_buzz 

It will be an iPhone issue 
A few things to do, 

Change the Network Settings to 4G as 5G isnt available for roaming. 
Make sure Automatically connect to a Roaming Network is set in the settings

Make sure your phone is allowed to use Roaming Data

[Deb_buzz]

Hi there 

many thanks for replying. 

My phone is set to all those settings already but still not connecting.  I’m at the apartment I have for the weekend and now I’m on Wi-Fi but not able to get a satellite signal at all.  

[Deb_buzz]

I replied but think I replied to myself all settings are as you said but still nothing 

Wi-Fi is not great where I am sorry hence replying in wrong place 

[MI5]

@Deb_buzz 

Some things to try:
1 - Reboot phone. (or toggle airplane mode).
2 - Manually search for a different network
3 - Change data apn to "mobile.o2.co.uk"
4 - Turn off 4g (use 3g)
5 - Check with O2 for any roaming bars.
If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

[Deb_buzz]

Thank you tried all that. My phone is latest iPhone so no option to choose 3G only 4G. I’ll try contacting o2 via social media - thank you 

[MI5]

Good luck

[Deb_buzz]

Thank you for your help.  I checked the apn settings and they are different.   Should I change all apn settings to mobile.o2.co.uk instead of idata.o2.co.uk and will I need to change it back when I get back to the UK. 
thanks for your help 

[MI5 · Accepted solution]

@Deb_buzz 

Yes and yes.

If it works after changing the apn you need to call O2 to add iData to your account when you get back home.

[Deb_buzz]

Thank you