Charged for picture NOT SENT

[Annoyed12]

Anyone know why I’ve been charged for sending 2 picture messages that I definitely have not sent?  Didn’t even include an emoji.  Text was also only a few words.

impossible to talk to anyone at O2 the robots can’t answer my question.

[Cleoriff · Accepted solution]

Hi @Annoyed12 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

[MI5]

@Annoyed12 

If you replied to an mms it will send as an mms, even if it's just one word.

Or, if you have an iPhone and put a subject line in the message.

Help guide here Guide: Accidental MMS Sending and How to Avoid it