How do I get to actually speak with a person at O2

[RowanAsh]

I have been charged for a devise plan that is already fulfilled for about a year.

I have 2 accounts with 2 different emails and can only access one as, despite 02 saying an email has been sent, I have not received an email with my  password reset link.

I would like a refund for the overpayments on both accounts and help accessing the one mentioned

[Enlli]

We are all customers here so can't access accounts 

I would suggest Payment Management 

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Or Message them

Facebook (https://o2uk.co/O2CFB) 
X (Twitter) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) ,

they should be able to help you

[RowanAsh]

Thank You Ennli, for the numbers. I really wanted to talk/ virtual chat with an O2 employee and was only able to access the community, do virtual chat assts exist? 

Thanks again and no personal detailswere posted or will be posted 😊

[RowanAsh]

No Payments management is just an automation so of no help at all

[Enlli]

Payment Management shouldn't be automated, but who knows what O2 do now

The best way for chat is to hang around the sales pages on the Web and see if it eventually pops up