Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...
Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...
Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...
Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...
Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...
I have no O2 signal on my phone.My data on my phone states that there is 9,50 GB left. But ont the O2 website it states that I have 73.58 left. Rather confusing. But I still have no signal on my phone
I'm trying to sign into my 02 account and it's telling me to contact yourself
i have lost my sim card at home and been sent a esim card as replacement it asks for old sim card number but as lost the sim i do not have is there away of by passing that. agent who sent card said it would be activated to my number would that be rig...
Hi!I have raised this issue before but I am wits end here! Since start of billing cycle in December my data allowance has not been decreasing on the my O2 app and online even though on my bills It was showing data was used. I have called customer ser...
Hi, just renewed my package with Vigin and have a newO2 sim. Looking to buy a 5g phone but want to know if this sim is 5g compatible Bar code for the sim [Removed] Sim only deal is costing £25/month and has unlimited data Many thanks, Derek
hi, I'm in Israel and need data. 02 suggested to get Data Roaming Zone 3 Allowance. It cost something like £29. It has already in the space of a few hours - and hardly any phone usage - used 80 per cent of that data. This is obviously wrong and a rip...
I'm having problems with my SIM. Every time I receive a call the phone makes a clicking sound instead of ringing. I bought a brand new phone, but still have the same issue it's impossible to contact customer support via chat or phone. Every time I ca...
HiI am looking to travel outside the EU and therefore need the International Bolt on costing £6 per day.When I look to add this bolt on I get the message "This Bolt On isn't compatible with the O2 Travel Bolt On you already have and If you continue y...
Hi, I've been regularly checking the service status tracker for the past several months, however am constantly meant with "we're getting in touch with the landlord, we'll get it sorted soon". I mean this has been going on for months now - NE3 postcod...
Hi, my internet is slow to non existent. For months on end I’ve been informed that you’re working on a mast. Can you give me a definite date as to when this work will be completed, as I use my phone/internet for work purposes. Lots of my work colleag...
