Get tech support for your O2 issues

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Resolved! Data bolt on

Hi my data ran out so I changed my tariff for more data. Though this now doesn’t start until next month so tried adding a bolt on to cover me and it won’t work. I need this for work so would appreciate a solution thank you

Resolved! I need to change the delivery address of my upgrade - please help

I need to change the delivery address of my upgrade - please help

Connection

Hi I am having trouble calling another phone

Resolved! No calls

I have just got my new phone and sim today I’ve set all phone up up and it works fine with data but I can’t make calls or texts or revive either can anyone help

Resolved! iPhone not working in France

Landed in France two days ago and dispute getting a text from O2 saying I could use the phone as normal, I’m not getting any network anywhere. My daughter has the same iPhone also with o2 and hers works fine. Help!!

Resolved! How can I add a data only sim to my contract?

I need a data only sim for my car, can I add one to my contract?

Resolved! New to O2

I've put in my new sim card and sent off my PAC code to keep my old number. Today is the day that the switch over should have happened but I'm unable to make calls

ALL CALLS FAILING / NO AUDIO EITHER WAY??

So I got a new Sim Card, it was activated fine and was working for about a week... Then out of nowhere, I suddenly can't hear people when they call me, and they can't hear me either. It's just completely silent (doesn't matter where I am, what phone ...

Resolved! I got my number changed and now nothing is working.

Hello, I got my number changed today cause I was receiving too many spam calls from different numbers in different places. As I was unable to block them all I had to change my number. So I called o2 and asked them to change it. They said they did but...

Resolved! cannot activate Iphone XR

I recently broke my old IPhone XR and having gone through insurance and paying an excess I received a new replacement IPhone XR, however when setting up the iPhone it told me i could not make calls or use the cellular network as an update was require...

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