Solved: 5G

JG57 · ‎29-09-2023

I have been sent a 5G only sim my phone does not support 5G

Cleoriff · ‎29-09-2023

It doesn't matter. The phone will drop down to 4G or even 3G.

I also have a 5G sim yet 5G is not available in the area I live. It just used 4G instead. The sims are backwards compatible.

Veritas Numquam Perit

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Cleoriff · ‎29-09-2023

@JG57

It doesn't matter. The phone will drop down to 4G or even 3G.

I also have a 5G sim yet 5G is not available in the area I live. It just used 4G instead. The sims are backwards compatible.

Veritas Numquam Perit

quatrelle · ‎11-10-2023

I have also received an email saying I have been sent a 5G sim, but this is very confusing, as it reads:

Your order details
Item(s) ordered: POS:O2 5G Postpay SIM: compatible with 5G Devices ONLY 
O2 5G Postpay SIM: compatible with 5G Devices ONLY £0.00

As I am not in the UK the sim will need to be forwarded by family to me abroad. How can I be sure the sim will work on 4G when my mail says explicitly that it is for 5G devices only?

Edit: I should clarify that my phone is 4G only.

MI5 · ‎11-10-2023

@quatrelle

It's very badly worded but what it means is that you will only get 5g on a 5g compatible device.

As @Cleoriff has stated above, 5g sims are backwards compatible with any phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

quatrelle · ‎11-10-2023

Ok thanks. Will hope for the best.

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